Cancellation Policy

As a courtesy, please provide no less than 24 hours notice to cancel.

I can be reached by phone, text, or email.

If I am with a client I may not be able to respond right away, please leave me a message.

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Late Policy

If you arrive late to your appointment, I will do my best to accommodate you.

If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled.

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Weather

If we are experiencing bad weather and poor driving conditions I will be happy to reschedule your appointment.

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No-Show Policy

When no effort is made to inform us of your absence, you may be billed for 30% of your missed session. (Laundry, hot towels, paperwork, preparation of materials and equipment, and the time made available to you are why a no-show fee may be incurred). I understand that situations beyond your control may arise, and an exception may be made. Repeat cancellations or no-shows will require a deposit to book in future, or service may be refused.

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Thank you for your understanding.